Nitec are pleased to announce that we have partnered with communications specialists, Plantronics.
Unified Communications is something that we believe is essential to improving the productivity of small and medium businesses in Northern Ireland. As a business, you need to be able to speak with your customers, your staff, your prospects, your suppliers (everyone, really) – and you need to be able to do this no matter where you are in the world (and beyond – but we’ll talk about that later) and the quality and clarity need to be flawless.
Nitec are not the exception to this rule and we have begun the process of changing how we communicate with our customers. It used to be the case that we would meet our customers yearly or twice yearly for a review of their services but we realised that IT moves so fast these days that meeting with our customers so infrequently was not the way forward – more communication was needed to ensure that our customers were staying secure and were availing of the productivity capabilities provided to them by Nitec.
So, what was the solution? What was the way forward?
Well, as attractive as our workforce is, our customers don’t always need to see our faces – so we have introduced an initiative whereby we hold monthly calls with our customers. This has been extremely well received by our customers and, as a way of helping to ensuring that the quality of the calls are flawless, we teamed up with Plantronics. We now offer our customers complimentary conferencing units to ensure that they have a means of communicating with whomever they wish, clearly.
Combining this with Skype for Business means going a step further. At Nitec we are currently in the process of retiring all our desk phones and replacing them with Plantronics headsets – an initiative that we will be encouraging our customers to adopt as well, with our guidance. After all, if Neil Armstrong can clearly say the words “That’s one small step for man, one giant leap for mankind” through a Plantronics headset from the moon, then there’s no reason why we can’t do it here in Northern Ireland.