Complaints

What should I do if I have a complaint or wish to report abuse?

If you have a complaint or wish to report abuse, in the first instance please contact Nitec directly. The matter will be acknowledged and referred immediately to the most appropriate member of the team to provide the earliest possible resolution.

If you do not receive a satisfactory response in the first instance, please address the complaint to Nitec’s Service Desk Manager who will review the matter and report back within two working days.

If you are not satisfied with the response from the Service Desk Manager, you can escalate the complaint to Nitec’s Operations Director who will again make an initial response within two working days and aim to bring the matter to a final resolution within 10 working days.

Your complaint will also be kept on file to enable us to monitor the number and types of complaints we receive.