Technical Services Administrator

Nitec Solutions Ltd is seeking a motivated and detail-oriented Dispatcher and Administrative Assistant to join our Technical Services team. This role involves assisting with customer queries, working with suppliers, and supporting various departments within Nitec to achieve the delivery of our customer solutions. You will join a dynamic team dedicated to providing the best IT solutions for our customers, whilst transacting business with honesty and openness.

Note: We are looking for candidates who hold the right to work in the UK, and are already based in Northern Ireland or have confirmed plans to relocate here independently. Unfortunately, we are unable to provide visa sponsorship or relocation assistance for this role.

Key Responsibilities:

Whilst not an exhaustive list of responsibilities, the successful candidate should expect their days to include;

• Accepting daily deliveries and ensuring the booking in of goods to our stock system via our internal IT applications.
• Completing a daily picking list of stock items and allocating them to relevant customer projects/tickets for collection by engineers.
• Managing courier bookings for items that are to be shipped to customer locations.
• Collaborating with various departments and suppliers to achieve customer success through the delivery of their IT infrastructure needs.
• Assisting with periodic stock-taking checks.
• Assisting in the triage of incoming customer tickets and ensuring correct assignment to the relevant team.
• Answering customer queries via telephone/email in relation to logged issues or ongoing projects.
• Responding to incoming calls to our critical issue phone line and ensuring precise and detailed logging of the issues for our internal ticketing system.
• Providing reception line phone cover during break periods or team meetings as required.
• Supporting the Technical Services team with administrative tasks.
• Going above and beyond to assist Nitec staff and customers in “doing the right thing.”

As you grow and develop in your role, these responsibilities may differ, however, they will always be reasonable with sufficient training provided.

Ideal Candidate

The ideal candidate for this role will be someone who;

• Has a keen attention to detail.
• Has strong administrative capabilities.
• Can follow procedural tasks with accuracy.
• Is organised, with excellent time management and prioritisation skills.
• Is driven by relational connections with colleagues and customers.
• Enjoys problem solving, and providing solutions.
• Is a people person, with strong interpersonal skills.
• Excels in team environments.
• Has a proactive and curious mindset.
• Has the desire to achieve excellence in all they do.
• Experience in stock control is desirable.

What you can expect from Nitec

It’s important that Nitec has a work environment that allows you to succeed. If you are successful you will be joining a team with:

• Opportunities to work alongside industry leaders and partners.
• A collaborative and supportive culture.
• Opportunities to learn and apply your knowledge to new technologies and processes.
• Gain a sense of satisfaction in helping businesses achieve their goals.
• Opportunities for career development and progression.

Current Benefits Package

Nitec is thrilled to offer the following benefits package currently to its staff:

• Access to private medical insurance.
• Home working reimbursement scheme.
• 33 days paid holidays per year.
• Cycle to Work scheme.
• Electric Vehicle scheme.
• Team days out.
• Company bonus (company performance dependent).

These benefits are subject to change and are criteria-dependent.

Rate of Pay

• £22,308 - £24,000 per annum depending upon experience.

How to Apply

To apply, please forward a copy of your CV to jobs@nitec.com.

As part of our requirements under the Fair Employment & Treatment (NI) Order 1998, we are required to ask you a series of monitoring questions if you choose to apply, which can be filled out here, https://forms.office.com/e/sST1stjXPj

Closing Date

The application deadline for this position is on Monday 20th January at 9 am.